Shipping policy

1. Processing Time:

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

2.  Shipping Rates:

Shipping charges for your order will be calculated and options will be displayed at checkout. Free shipping on orders over $100. 

3. Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Carrier Responsibility & Delivery Time:

We work hard to pack and ship orders as quickly as possible, with most orders being packed and prepared for shipment the same day they are placed or the following business day. Once your package has been handed off to USPS, UPS, or another shipping carrier, delivery times and tracking updates are managed by the carrier and are outside of our control.

While we cannot guarantee carrier delivery schedules, we are always happy to help. If your package appears delayed, lost, or has not received tracking updates for an extended period, please contact us at hello@huesclothingco.com and we'll assist you in investigating the shipment with the carrier.

5. Customs, Duties, and Taxes:

HUES is not responsible for any customs and taxes applied to your order. All dees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

6. Damages

If your order arrives damaged, please contact us at hello@huesclothingco.com within 7 days of delivery and include photos of the damaged item and packaging. We will work with you to determine the best resolution. In some cases, the shipping carrier may require a claim to be filed.