Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return shipping for refunds is the customer’s responsibility.

Exchanges
Need a different size? We offer free exchanges within 30 days on unworn items in original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need proof of purchase.

To start a return or exchange, contact us at hello@huesclothingco.com.

If your return or exchange is accepted, we’ll provide instructions on how and where to send your package. For exchanges, we’ll send a prepaid return label. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

Exceptions / Non-returnable items
We do not accept returns on sale items, gift cards, custom products, or personalized items. Please contact us if you have questions about your specific order. 

Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Banks may take additional time to process the refund. If more than 15 business days have passed since approval, contact us at hello@huesclothingco.com.